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(1) Consumers generally have a statutory right of withdrawal when concluding a distance selling contract, of which the provider informs them below in accordance with the statutory model. Exceptions to the right of withdrawal are regulated in paragraphs (2), (4), (5), and (6). A model withdrawal form can be found in paragraph (3).
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods. To exercise your right of cancellation, you must notify us of your decision to cancel this contract by means of an unambiguous declaration (e.g. a letter sent by post, WhatsApp message, or email). You may use the attached model cancellation form for this purpose, but this is not mandatory. To meet the cancellation deadline, it is sufficient that you send your notification of the exercise of the right of cancellation before the expiry of the cancellation period.
Cancellation policy Right of cancellation Shipping method "Collect"
From the time of execution of the order and thus the start of the "collection", you have the right to withdraw from this contract within fourteen days without giving any reason.
From this point on, we will act as a third party named by you, who is not the carrier, who has taken possession of the goods until you instruct us to hand over the goods to you. To exercise your right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous declaration (e.g. a letter sent by post, WhatsApp message or email). You may use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the withdrawal deadline, it is sufficient that you send your notification of exercising your right of withdrawal before the expiry of the withdrawal period.
Consequences of revocation
If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
You will bear the direct cost of returning the goods. This does not apply if the goods are of such a nature that they cannot be returned by mail and were delivered to your home by us upon conclusion of the contract. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary to check their quality, properties, and functioning.
(2) The right of withdrawal does not apply if the customer has the item customized. Items are customized if, according to Section 312g II No. 1 of the German Civil Code (BGB), the goods are not prefabricated and their production is based on an individual selection or specification by the consumer, or if they are clearly tailored to the consumer's personal needs. This applies in particular to items for which a declaration was made to the provider at the time of ordering or thereafter, requesting specific personalization (e.g., lettering, engraving, etc.) and these personalization requests after production significantly impair the chances of resale to other persons.
(3) The provider informs about the model withdrawal form in accordance with the statutory provisions as follows:
Sample cancellation form(If you wish to cancel the contract, you can fill out this form and send it to us.)
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s)
(only for notification on paper)
Date
(*) Delete as appropriate
